Return & Warranty Policy

🛍️ Returns & Refunds

If you're not satisfied with your order, you have 30 days from the delivery date to contact us and begin a return.

Due to the nature of our products, all returned items must be destroyed upon receipt. Because of this, we ask that you work with us in good faith to troubleshoot or resolve any concerns before requesting a refund.

All refunds are subject to approval and the following terms:

  • Returns not related to a manufacturing defect will be refunded minus credit card processing fees and original shipping costs.
  • Return shipping is the buyer’s responsibility.
  • You must provide tracking info for your return. If a package is lost in transit and no tracking is provided, we are not responsible for the lost item.
  • Depending on the situation, refunds may be issued as a store credit or digital gift card.

We reserve the right to deny returns or refunds if we determine the return policy is being abused. Abuse includes (but is not limited to):

  • Repeated purchases and returns
  • No intention to use the products
  • Refusing to work with us toward a resolution
  • Other bad-faith behaviors

🛠️ Warranty Coverage

We stand behind the quality of our products and offer the following warranties against manufacturing defects:

  • Silicone Parts (e.g., Standard and Custom Grippers): 30 days
  • All Other Products (e.g., retainers, weights, spacers, accessories, apparel): 365 days

If you experience an issue within the warranty period, contact us with a description of the problem. If we determine it is a manufacturing defect, we’ll provide one of the following at our discretion:

  • A refund to your original payment method
  • A store credit
  • A replacement product

Note: Our warranty does not cover accidental damage, normal wear and tear, or any issue unrelated to material or manufacturing defects. Warranty remedies are limited to the product’s purchase price or adjusted value if sold as part of a set.