📦 Order Processing

We ship orders Monday through Friday from our shop in Texas. Once your order is placed, it goes through processing before it’s shipped. You'll receive a confirmation email with tracking details once your order leaves our hands.

Processing Speed: This is how long it takes to prepare your order for shipment, assuming all items are in stock:

• Standard Processing – Typically ships within 4 business days
• Rush Processing – Ships within 2 business days
• Urgent Rush – Your order is prioritized and processed as fast as possible, usually same-day or next-day

During high-volume times (sales, launches, holidays), slight delays may occur—but we do our best to stay fast and efficient.

🚚 Shipping Options

We offer multiple carrier options at checkout based on your location and preferences. All shipping rates are calculated in real time by the carrier.

• Domestic (U.S.) Shipping: USPS, UPS, and FedEx
• International Shipping: UPS and DHL only

Note: Due to a high volume of lost packages, we no longer offer international shipping via USPS.

Split Shipments

If an item in your order is out of stock, the system may offer you the option to split your shipment. If selected, we will ship all in-stock items by your estimated ship date, and ship the remaining items as soon as they are produced. You will be charged the actual shipping cost for both shipments.

📦 Packaging & Included Materials

All orders are shipped in plain, unmarked packaging—usually a simple white box—with the return address labeled only as "SR". There are no external markings or branding to indicate the contents of the package.

We include a printed receipt and product barcodes inside each box. The barcodes may include the name of each item. If you prefer to have these materials excluded, just leave a note in your order comments at checkout and we’ll remove them for you.

📍 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your package in real time.

If you don’t receive your tracking email within a few days of your estimated ship date, please check your spam or junk folder. Still can’t find it? Reach out to us and we’ll be happy to check the status of your order.

❗ Lost, Stolen, or Delayed Packages

We ship all orders using EasyPost, which has strict policies on when we are allowed to file a claim for lost, stolen, or damaged packages. If your package is lost or delivered incorrectly, you must contact us within the time frame listed below so we can file a claim on your behalf. If you miss the deadline, we will be unable to refund or replace the package.

📅 Claim Filing Deadlines (EasyPost)

• Lost (U.S. Domestic): Must be filed between 15 and 60 days from the ship date
• Lost (International): Must be filed between 30 and 90 days from the ship date
• Stolen: Must be filed no later than 30 days from the ship date
• Damaged: Must be filed no later than 30 days from the ship date

📌 Claim Type Definitions

• Lost: Package began to track but has no delivery scan
• Stolen: Package has a delivery scan but has not been received
• Damaged: Package has been delivered, but the contents are damaged

If your tracking shows "Delivered" but you didn’t receive the package, we recommend first checking with neighbors or your local post office.

If your package appears stuck in transit, give it a few extra days. Carriers sometimes miss scans or experience delays. If it's been more than 10 days with no movement, contact us and we’ll do our best to assist.